ACCIÓ Coupons Industry 4.0 Implementation


4.0 Platform for Technical Assistance Service and Mobile Robotics Knowledge Base Develop a tool for internal customer management for production incidents and external customer (SAT) for incident service requests, by implementing a mobile robotics knowledge base. The outsourced service would be:


  • Benchmarking between different software platforms
  • Consultancy and hours of implementation of a Technical Assistance Service (TAS) module and knowledge base.


Qualitatively, it is expected to improve the quality control of Kivnon processes, efficiency and image. Quantitatively, it is expected to have a digital tool that improves by 30% the response in the SAT Service in the short term, and allows to exploit the Big Data in the medium / long term.